Refund & Replacement Policy
Thank you for shopping at Tazah Global’s partner store, Dealpoint4U.
We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase.
This policy explains our guidelines and procedures for processing refunds and replacements.
By purchasing on our website, you agree to the terms of this policy.
Replacement Eligibility
Product Eligibility
As a responsible company, Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken, or faulty.
If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.
Timeframe
Dealpoint4U will cater to all complaints received within 30 days of delivery.
Your request for a replacement within 7 days from the date of delivery will be processed free of cost.
After 7 days, certain charges may apply for the replacement.
Replacement Process
Initiation
To initiate a replacement, please share a video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe.
In many cases, the issue may relate to product usage — our team will guide you on how to resolve it.
If we determine that the product is indeed faulty, we will proceed as follows:
OPTION A
You will be asked to ship the incorrect, faulty, damaged, or broken product in its original packaging (including the original product box and all accessories) to our warehouse at the following address:
📦 Tazah Global LLC
Warehouse #13, Plot #4488, Al Sajaa Industrial, Sharjah, UAE
Within 5 working days of receiving the product, we will ship the replacement to you free of charge.
OPTION B
We will schedule a replacement pickup and delivery for you within 14 working days.
Please ensure the product (including the original box and all accessories) is properly packed for courier pickup so a replacement can be provided.
Please note that we do not offer replacements for “change of mind.”
Refund
We do not offer a refund policy.
All approved cases will be handled through replacement only.